Refund policy
Returns & Refunds
We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it — unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
Returns should be sent to the address provided after contacting us.
Please email hello@tuesdaypillows.no before returning your item.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions, you’re always welcome to contact us at hello@tuesdaypillows.no.
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or if you have received the wrong item, contact us as soon as possible so we can make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Custom or made-to-order products
- Personal care goods
We also do not accept returns on sale items or gift cards.
If you have any questions about a specific item, feel free to reach out.
Exchanges
The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can place a new order for the desired item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at hello@tuesdaypillows.no.
